At Vibesss, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not
completely satisfied with your order, we offer a hassle-free return policy to make your shopping experience as
smooth as possible. Please review the following guidelines to initiate a return:
Eligibility:
Returns are accepted within 30 days of the original purchase date.
Items must be unused, unopened, and in their original packaging with all tags attached.
Products eligible for return include skincare items, hair care products, and accessories purchased
directly from the Vibesss website.
Return Process:
To initiate a return, please contact our customer service team at info@vibesss.in or +91 95802 62936 to request a return authorization (RA) number.
Pack the item(s) securely in the original packaging along with the RA number provided by our customer service
team.
Ship the return package to the address provided along with the RA number clearly marked on the outside of the
package.
Refund Procedure:
Once we receive your return package, our team will inspect the items to ensure they meet the eligibility criteria.
Refunds will be issued to the original payment method used for the purchase within 7-10 business days of receiving the returned items.
Shipping and handling charges are non-refundable.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item for a different product, please follow the return
process outlined above and place a new order for the desired item.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer service team immediately for assistance.
We will provide a prepaid return label for the damaged or defective item and offer a replacement or refund based on your preference.
Final Sale Items:
Final sale items are not eligible for return or exchange unless they are damaged or defective upon receipt.
Contact Us:
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at info@vibesss.in or +91 95802 62936. We're here to help!
This return policy ensures that our customers have peace of mind when shopping with Vibesss, knowing that they can easily return or exchange items if needed. Thank you for choosing Vibesss for your natural beauty needs.